How and Where to Complain: Consumer Rights

Where to complain

If you need to complain about your consumer rights, it helps if you know where to complain. 

Our advice when complaining is keep a cool head and research your rights before you complain. 

You are far more likely to get a result from the company you are complaining to if you show them you know your rights and what agency you will take your complaint to if they do not give you what you are entitled to. Below the list of agencies is a DTI complaints form which you can download, it may help your claim if you fill this in before you complain and show it to the company and explain if they do not give you what you are entitled to you will send it to DTI. 

You can view the Consumer Act of the Philippines here.

Concern Where to complain
Banks, non-bank financial institutions, pawnshops, and credit cards Bangko Sentral ng Pilipinas (BSP)
Adulterated livestock feeds, vaccines, pharmaceuticals and biologics Bureau of Animal Industry (BAI) – Animal Feed Standard Division and Laboratory Services
Pet animals Bureau of Animal Industry (BAI) – Animal Health Division
Fish and fishery products Bureau of Fisheries and Aquatic Resources (BFAR)
Fruits and Vegetables Bureau of Plant and Industry (BPI)
Food in restaurants, eateries and sidewalk vendors as well as on regulation  of practice relative to weights and measures City Health Office of the concerned Local Government Units (LGUs) 
Fertilizer and pesticide Department of Agriculture (DA) – Fertilizer and Pesticide Authority (FPA)
Forest and forest-based products Department of Environment and Natural Resources (DENR)
Ozone-depleting substances Department of Environment and Natural Resources (DENR)
Hospitals and doctor’s services, processed foods, drugs, cosmetics, and medical services or household products with hazardous substances Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA)
Manufactured products Department of Trade and Industry (DTI)
Electricity Energy Power Industry Management Bureau (EPIMB)/Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/Energy Regulatory Commission (ERC)
Life and non-life insurance claim, pre-need plans such as educational, pension and memorial Insurance Commission (IC)
Rice National Food Authority (NFA)
Processed and unprocessed meat and dressed chicken National Meat Inspection Service (NMIS)
Telephone rates, cellphones, TV and radio broadcast National Telecommunications Commission (NTC)
Quality/price of the liquefied petroleum gas (LPG) and liquid fuels Oil Industry Management Bureau (OIMB)
Prices of coconut oil, husked nuts, and fresh young coconuts

Quality standards of coconut-based products

Philippine Coconut Authority (PCA)
Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc. Philippine Deposit Insurance Corp. (PDIC)
Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing) Securities and Exchange Commission (SEC) – Corporation Finance Department
Sugar quality and price Sugar Regulatory Administration (SRA)

DTI Complaints Form

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